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Frequently Asked Questions
- How do I activate my Mobile Banking service ?
- To avail V Connect Mobile Banking (VDC BANK) service, the customer needs to:
- Visit his/her home branch and fill up the Value Added Services form.
- Provide valid id proofs for verification.
- Once the customer details are updated in bank records, the customer will be provided a PIN MAILER (which contains a first time log in password i.e. MPIN )
- For further enquiry, you may contact us by email at vdcobank_cbs@yahoo.in
- A wide variety of features are available to the customers:
- Account Information
- Cheque related functionalities
- Fund Transfers
Tips to login
- ALWAYS change your MPIN (Mobile Personal Identification Number), TPIN (Transactional Personal Identification Number) periodically. NEVER reveal your MPIN or TPIN to anyone.
- ALWAYS keep your mobile free of malware.
- NEVER respond to any communication seeking your passwords. Protect yourself from banking frauds, never share the above details on Phone/ E-mail/ SMS even if the person claims to be a Bank employee. Sharing these details can lead to transfer of money from your account.
- For further enquiries, you may contact us by email at vdcobank_cbs@yahoo.in
Caution
- In case your mobile is deactivated without your request or you get a call in this regard, somebody may be trying to get a duplicate SIM / steal your credentials like OTP (One-time password), Tracker ID for beneficiary registration etc.
- VDC bank does not ask for the details of your account like Account Number / CIF / PIN / Password / mobile numbers etc. Any caller pretending to be from our Bank / Call Centre may persuade you to reveal your credentials like Account Number / CIF / PIN / Password / mobile numbers etc. stating that details sent to you is incorrect and correct information needs to be sent. Please do not entertain such requests as they are fraudulent entities.
- In case of any of these suspected activities, please check immediately with telecom service provider/ Bank.
- Change Passwords immediately on any such suspected activity / as frequently as possible.
- VDC Bank will never send you e-mails or call you asking for confidential details of your account / PIN / Password / OTP or personal details such as date of birth, mother’s maiden name etc. Beware of anyone asking you for such information on behalf of the bank through e-mails or phone calls.
- Please do not provide your bank account details to emails offering a job or claiming that you have won a lottery or open attachment of mails from unknown email id.
- While it is our endeavor to provide you with the best of online services and facilities, VDC Bank is not responsible for any erroneous transactions made by you. VDC Bank shall also not be responsible for misuse of your account arising from any wrong, inadvertent or other kind of disclosure of such details by you.
- For further enquiries, you may contact us by email at vdcobank_cbs@yahoo.in
Frequently Asked Questions
V Connect Mobile Banking (VDC Bank) app allows you to access your bank accounts anytime & anywhere in a secure, convenient manner
V Connect Mobile Banking (VDC Bank) services are available to all the customers having a satisfactory running Savings/ Current account with the Bank.
You need to have account with the Bank, a mobile data connection and mobile device.
The mobile operator charges for GPRS / SMS services are applicable as per their plans.
If a new account is added after the mobile bank service is activated, the customer needs to Synchronize the accounts.
Go to Banking->My Accounts->Click on the synchronize button.
TPIN is 6 digit numeric password, which is used to authenticate your financial or nonfinancial transactions.
No alphabets/special characters are permitted for MPIN and TPIN
MPIN: It is required to log in to the mobile app. Once registration is completed, customer
can log in to the app by providing MPIN.
TPIN(4 digits): To do any kind of transactional enquiry (financial or non-financial)
Customers having Internet data enabled in their mobile can download the application by going to Play store of Android, App store of Apple device or Windows app store for windows device. Search by using keyword ‘V Connect mobile banking’ and then customer will be able to download and install the mobile app.
Immediately contact your telecom service provider to block your number. Further, contact your nearest VDC Bank branch to block your mobile number for mobile banking services.
VDC Bank’s mobile application is a highly secure application, which conforms to India’s financial regulator’s recommended standards of security for mobile banking.
Yes. You can access both services simultaneously.
Customer can make a maximum transaction of Rs. 30,000 per day per transaction.
